Privacy Policy2018-06-01T09:56:12+00:00

Privacy Policy

Kelly Tours, Inc., values its customers and respects their privacy. We adhere the highest ethical standards and practices in all our operations and are dedicated to protecting the privacy of all visitors to our Website.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. We only have access to/collect information that you voluntarily give us via email or other direct contact from you, including our Catalog Request Form.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to send you a tour catalog and/or register you for a tour.

Tour Group Leaders (Team Leader/Lead Teacher/Tour Organizer) are able to see information about the trip and passengers, including name, phone number, email address, emergency contact, and food allergies. Tour Group Leaders can also see if/how much a person has paid, as well as their remaining balance, but not the method of payment. Tour Group Leaders do not have access to credit card data.

Registration

Registration to our website is required in order to book and pay for your tour/service online. During registration, a user is required to give certain information, including name, address, and email address. This information is used to contact you about the tour/services on our site which you have expressed an interest.

Your Access to and Control Over Information

By logging into our website, you can change the name, address, and phone number attached to your account at any time. If you wish to have your account information deleted, please email us at kellytours@kellytours.com, using subject line Delete Account Request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products and/or services, or changes to this privacy policy. If you prefer not to be contacted by us in the future, you may request to be removed from our e-mail list at any time by emailing us at kellytours@kellytours.com.

Security and Payment Processing

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Payments made to Kelly Tours, Inc. are processed in the following ways:

  1. Adult Group Tours
    1. Payments made through TourStore, by phone with a reservationist, or by mail are processed via Stripe, Inc. Their privacy policy can be reviewed at https://stripe.com/us/privacy.
    2. No payment information is stored on our local servers, nor do we retain any credit card information.
    3. Customer Service and Accounting personnel are only able to see the last four digits of the account used for purchase.
  2. Student Tours
    1. Payments made through TourStore, by phone with a reservationist, or by mail are processed via Stripe, Inc. Their privacy policy can be reviewed at https://stripe.com/us/privacy.
    2. No payment information is stored on our local servers, nor do we retain any credit card information.
    3. Customer Service and Accounting personnel are only able to see the last four digits of the account used for purchase.
  3. Charter Tours
    1. Charter Tour payments are processed through Authorize.net. Their privacy policy can be reviewed at https://www.authorize.net/company/privacy/
    2. No payment information is stored on our local servers, nor do we retain any credit card information.
    3. Customer Service and Accounting personnel are only able to see the last four digits of the account number.

Cookies and Analytics

We use “cookies” on this site. A cookie is a small text file that our site places on your computer to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and usage in order to keep improving this site. Learn more about how Google uses data, including their privacy policy at www.google.com/policies/privacy/partners/.

Website users who do not want their data collected by Google Analytics can install the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout). This add-on instructs Google Analytics JavaScript (ga.js, analytics.js, and dc.jc) running on websites to prohibit sending information to Google Analytics.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-442-6152 or via email at kellytours@kellytours.com.